FAQ

Normally you can receive your order within 10~15 days.

We ship to your default shipping address of the order. If you need to change your shipping address, please send us an email or leave us an offline message as soon as possible. Once we send out your order, it is not possible to change shipping address.

We will send you tracking number and link once we send out your order. You can track online in real-time.

We accept payments from Paypal (Credit Card). Cash on delivery is not accepted for now. PayPal is one of the largest online payment processors in the world. Paypal is easy to use and provides users with strong customer protection.

AcrylicLamp.com uses SSL 256-bit secure encryption to provide you a safe payment environment! Paypal provides the highest level security to make your online shopping experiences safe and secure. It has been used and trusted by millions of eBay shoppers and other e-commerce buyers worldwide.

We can cancel and refund you fully if your order is not sent out. If we have sent out your order, I’m afraid it is hard to cancel. Please contact us for the details.

If the product arrives in defective condiction or it is broken, we will send you new replacement as soon as possible.

We offer one year warranty.